Privacy Policy

1. Who We Are

Uni Smart Pest Control Sdn. Bhd. (Reg No: 202001020657 / 1376977-D) operates the website bestpestcontrol.my and provides pest control services across Kuala Lumpur and Selangor. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (phone number, email address)
• Property or business address for site visits
• Details of pest problems or service requirements
• Communications sent to us via our contact form, WhatsApp, or email

We may also collect non-personal technical data such as browser type, pages visited, and referral source through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule site visits or services
• Provide quotations and invoices
• Send service reminders or follow-up communications where relevant
• Improve our website and service offerings
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share information with trusted service providers (such as our form submission processor) solely to operate our business, and only under confidentiality agreements. We may disclose information if required by law.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for us to process your data
• Request deletion of your data

To exercise any of these rights, please contact us at info@bestpestcontrol.my.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: